Frequently asked questions
ORDER
How can I find an article on the website?
I can't find an item, color, or size. Is this item still available to order?
Can I pick up my order in the store for free?
Can I still cancel my order?
The item I recently ordered has now been further discounted. Can this still be applied to my order?
PAY
How can I pay for my order?
I have a discount code. Where can I enter it?
I am receiving an error message when attempting to make a payment. What should I do?
Can I pay with a VVV Gift Card and/or Fashioncheque?
Can I redeem a Purdey Gift Card in the online store?
SHOP AND SAVE WITH THE PURDEY PRIVILEGE CARD
How soon will I receive my Purdey savings voucher?
Mijn emailadres is niet bekend bij Purdey, hoe ontvang ik dan mijn Purdey spaartegoed voucher?
Waar kan ik mijn Purdey spaartegoed voucher inwisselen?
Hoe lang is mijn Purdey voucher geldig?
Wat gebeurt er als ik mijn Purdey spaartegoed voucher vergeet in te wisselen?
Wat gebeurt er met mijn Purdey punten bij eventuele retouren?
Ik ben mijn Purdey privilegecard kwijt, kan ik een nieuwe aanvragen?
Ik heb een voucher ingeleverd en wil nu artikelen terug sturen, hoe wordt dit verrekend?
Where can I find my saved points in my account?
How will I receive my Purdey savings voucher?
What can I do with the Purdey savings voucher?
DELIVERY
What are the shipping costs?
Wat is de levertijd van mijn bestelling?
Can I have my order delivered to a different address?
How will my order be delivered?
How can I track the status of my online order?
EXCHANGES AND RETURNS
Can I return/exchange my store purchase?
Can I return items from my online order?
Can I exchange items from my online order?
I received a gift with my online order. Do I have to return it as well when I return the items I ordered?
Will I receive notification when my returned online order is received?
WARRANTY AND COMPLAINTS
What is the warranty period on an item?
Where and how can I file a complaint?
Offers
What happens to the extra discount I received if I return an item?
Can a price offer or promotion be applied retroactively to my order that has already been placed?
PRIVILEGE DAYS
What are Privilege Days?
GIFTCARD
How does the Purdey Gift Card work?
Can I also redeem the gift card online?
How long is a gift card valid?
Can I transfer the credit on my gift card to another card?
Can I reload my gift card?
For what amount are gift cards available?
Does the gift card have to be redeemed in one go?
What happens if I return a purchase that was paid for with a gift card?
How can I check the balance on my gift card?
INTERNATIONAL DELIVERY
Do you ship to all countries?
How to return an item outside The Netherlands?
Has my order been shipped out yet?
CONTACT
I have a question. How can I contact Purdey?